Account Deletion Policy
Effective Date: 1st March 2026
Last Updated: 1st March 2026
1. Introduction
This Account Deletion Policy explains how users of the ShortletHub Mobile Application (“ShortletHub”, “we”, “our”, or “us”) may permanently delete their accounts, what happens to personal data after deletion, and the circumstances under which certain information may be retained.
ShortletHub is committed to protecting user privacy and providing transparent processes for account management and data deletion in accordance with applicable privacy and data protection laws.
This Policy should be read together with our:
- Privacy Policy
- Data Deletion & Retention Policy
- Terms of Service
2. Eligibility for Account Deletion
Users may request deletion of their ShortletHub account at any time, provided that:
- There are no unresolved disputes or legal restrictions
- There are no active bookings, unresolved payment obligations, or ongoing investigations
- The request can be successfully verified
ShortletHub reserves the right to temporarily delay deletion where necessary to:
- Prevent fraud or abuse
- Resolve disputes or chargebacks
- Comply with legal obligations
- Protect the security and integrity of the platform
3. How to Delete Your Account
3.1 In-App Account Deletion
Users may permanently delete their account directly within the ShortletHub Mobile Application by following these steps:
- Open the ShortletHub Mobile Application
- Navigate to Profile
- Select Account Settings
- Tap Delete Account
- Review the deletion notice and confirm the request
- Complete any required verification steps
Once confirmed, the account deletion request will be submitted for processing.
3.2 Requesting Deletion Through Customer Support
Users may also request account deletion by contacting our support team directly:
Email: support@shortlethub.com
To protect users against unauthorized deletion requests, identity verification may be required before processing any request.
Verification may include:
- Email confirmation
- Verification of recent account activity
- Phone number confirmation
- Additional identity verification where necessary
4. What Happens After Account Deletion
Once an account deletion request has been approved:
- The user account will be immediately deactivated
- Login access will be disabled
- User profiles will no longer be publicly visible
- Personal profile information will be deleted or anonymized
- Access to bookings, hosting profiles, saved preferences, and account history will be removed
- Certain platform interactions may be anonymized to preserve system integrity
Deleted accounts cannot be restored once deletion processing has been completed.
Users wishing to use ShortletHub again in the future must create a new account.
5. Data That May Be Retained
Certain information may be retained after account deletion where required for legitimate legal, regulatory, operational, or security purposes.
Examples include:
- Transaction and payment records
- Completed booking and reservation history
- Tax and accounting documentation
- Fraud prevention and risk management records
- Security monitoring logs
- Dispute and charge back records
- Records required for legal compliance
Where possible, retained information will be:
- Restricted from active operational use
- Access-controlled
- Minimized or anonymized where appropriate
6. Reviews, Ratings & Public Content
Reviews, ratings, feedback, and other publicly visible content submitted by users may remain visible on the platform after account deletion.
However:
- Personally identifiable information associated with such content will be removed or anonymized where feasible
- Usernames may be replaced with generic identifiers such as “Deleted User”
ShortletHub reserves the right to retain platform content necessary for operational integrity, fraud prevention, and community trust.
7. Third-Party Services & Integrations
ShortletHub may use trusted third-party providers for services including:
- Payment processing
- Cloud hosting
- Analytics
- Customer communication
- Booking integrations
If users interacted with third-party services through ShortletHub, those providers may retain certain information according to:
- Their own privacy policies
- Applicable laws and regulations
- Financial and compliance obligations
ShortletHub will take reasonable steps to notify applicable providers of approved deletion requests where appropriate.
8. Backup & Recovery Systems
Deleted account information may temporarily remain in encrypted backup and disaster recovery systems for operational continuity and security purposes.
Backup data:
- Is securely encrypted
- Has restricted access controls
- Is automatically overwritten or deleted according to retention schedules
- Is not actively used once deletion has been requested
Backup archives are generally deleted within 90 days.
9. Account Deletion Processing Timeline
Once a deletion request has been received and verified:
| Processing Stage | Estimated Timeline |
|---|---|
| Request Acknowledgement | Within 72 hours |
| Identity Verification | 3–7 business days |
| Account Deactivation | Immediate upon approval |
| Primary Data Deletion | Within 30 days |
| Backup & Archive Deletion | Within 90 days |
In exceptional circumstances involving legal obligations, fraud investigations, or security reviews, processing times may be extended where permitted by law.
10. Re-Registration After Deletion
Users may create a new ShortletHub account at any time after deletion.
However:
- Previously deleted data cannot be restored
- Previous account history, preferences, and records may no longer be accessible
- New registrations may be subject to updated verification requirements
11. Security & Fraud Prevention
ShortletHub maintains administrative, technical, and organizational safeguards designed to:
- Prevent unauthorized account deletion
- Protect personal information
- Detect fraudulent or malicious activity
- Secure retained records during processing
We reserve the right to deny or delay deletion requests where necessary to protect platform security or comply with legal obligations.
12. Policy Updates
ShortletHub may update or modify this Account Deletion Policy from time to time to reflect:
- Legal or regulatory changes
- Platform improvements
- Operational updates
- Security enhancements
Updated versions will be published within the application and on our website with a revised “Last Updated” date.
13. Contact Information
For questions, concerns, or assistance regarding account deletion, please contact:
ShortletHub Privacy & Compliance Team
Email: info@shortlethub.com
Address: Plot 8, Providence Street, Off Admiralty Way, Lekki Phase 1, Lagos, Nigeria
By using ShortletHub services, users acknowledge that they have read, understood, and agreed to this Account Deletion Policy.
