DATA DELETION POLICY
Data Deletion & Retention Policy
Effective Date: 1st March 2026
Last Updated: 1st March 2026
1. Introduction
ShortletHub (“ShortletHub”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us through our hospitality and property technology platforms.
This Data Deletion & Retention Policy explains how we collect, process, retain, anonymize, and securely delete personal data obtained through:
- The ShortletHub Mobile Application
- The ShortletHub Website
- Booking and reservation systems
- Guest and host management services
- Agency and property management services
- Customer support and communication channels
- Payment and transaction processing systems
This Policy is designed to comply with applicable privacy and data protection regulations and should be read together with our Privacy Policy and Terms of Service.
2. Scope of This Policy
This Policy applies to all users of ShortletHub services, including:
- Guests
- Hosts
- Property owners
- Agencies
- Vendors
- Website visitors
- Mobile application users
It covers all personal data processed by ShortletHub across our digital platforms and operational systems.
3. Categories of Data Collected
Depending on platform usage and services provided, ShortletHub may collect and process the following categories of personal data:
3.1 User Profile Information
- Full name
- Email address
- Telephone number
- Residential or billing address
- Profile photographs
- Government-issued identification documents (where required)
3.2 Booking & Reservation Information
- Reservation history
- Property preferences
- Check-in and check-out details
- Guest communication records
- Cancellation and refund history
3.3 Payment & Transaction Information
- Payment confirmations
- Billing records
- Transaction identifiers
- Invoice and receipt information
Note: Payment card information is processed through secure third-party payment providers and is not stored directly on ShortletHub servers unless legally required.
3.4 Device & Technical Information
- Device identifiers
- IP addresses
- Browser information
- App usage statistics
- Cookies and analytics data
- Login timestamps and activity logs
3.5 Customer Support & Communication Records
- Emails and support tickets
- Chat communications
- Complaint and dispute records
- Feedback, ratings, and reviews
4. User Rights Regarding Personal Data
Subject to applicable laws and regulations, users may have the right to:
- Request access to personal data held by ShortletHub
- Correct inaccurate or incomplete information
- Request deletion of personal data
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
- Request portability of eligible personal data
- Lodge complaints with applicable data protection authorities
5. Data Deletion Requests
5.1 Requesting Data Deletion
Users may request deletion of their personal data at any time by:
- Using the in-app account deletion feature (where available)
- Contacting customer support directly
- Filling the Deletion request form Link on https://shortlethub.com/data-deletion-request/
- Sending a deletion request to: Email: support@shortlethub.com
To protect user privacy and prevent unauthorized deletion requests, ShortletHub may require identity verification before processing any request.
Verification may include:
- Registered email confirmation
- Account ownership verification
- Verification of recent account activity
- Additional identification where legally necessary
6. Account Deletion
When a user deletes their account:
- Access to the account will be disabled
- Public-facing profile information may be removed
- Associated personal data will be deleted or anonymized in accordance with this Policy
- Certain records may be retained where legally or operationally required
Deletion of an account does not automatically remove information that must be retained for:
- Financial compliance
- Fraud prevention
- Legal obligations
- Dispute resolution
- Security investigations
7. Data Retention Principles
ShortletHub retains personal data only for as long as reasonably necessary to:
- Provide and improve services
- Manage reservations and transactions
- Maintain platform security
- Prevent fraud and abuse
- Comply with legal, regulatory, tax, and accounting obligations
- Resolve disputes and enforce agreements
Retention periods may vary depending on the nature of the data and applicable legal requirements.
8. Standard Data Retention Periods
| Data Category | Retention Period |
|---|---|
| User Account Information | Until account deletion or user request |
| Booking & Reservation Records | Up to 7 years |
| Payment Transaction Records | As required by financial regulations |
| Customer Support Communications | Up to 3 years |
| Technical Logs & Analytics Data | Up to 24 months |
| Marketing Preferences & Consent Records | Until consent withdrawal |
| Backup & Recovery Archives | Up to 90 days |
Once retention periods expire, data will be securely deleted, anonymized, or irreversibly destroyed.
9. Data Deletion & Secure Disposal Methods
ShortletHub uses industry-standard technical and organizational measures to securely delete data, including:
- Permanent deletion from active databases
- Secure overwriting and destruction procedures
- Data anonymization and pseudonymization
- Secure deletion of expired backup files
- Restricted access during deletion processing
We implement commercially reasonable safeguards designed to prevent unauthorized access, reconstruction, recovery, or misuse of deleted information.
10. Exceptions to Deletion
Certain information may not be immediately deleted where retention is necessary for:
- Compliance with applicable laws and regulations
- Financial reporting and tax obligations
- Fraud prevention and risk management
- Security monitoring and investigations
- Enforcement of contractual agreements
- Resolution of disputes, claims, or chargebacks
In such cases:
- Access to retained data will be restricted
- Data will be retained only for the legally required duration
- Data will be securely deleted once retention obligations expire
11. Third-Party Service Providers
ShortletHub may share limited data with trusted third-party service providers necessary for platform operations, including:
- Payment processors
- Cloud hosting providers
- Analytics providers
- Customer communication platforms
- Booking and reservation integrations
Where applicable, ShortletHub will take reasonable steps to notify such providers of approved deletion requests in accordance with contractual obligations and applicable laws.
Third-party providers may maintain separate data retention practices governed by their own privacy policies and legal obligations.
12. Backup Systems & Recovery Archives
Deleted information may remain temporarily within encrypted backup and disaster recovery systems for operational continuity and security purposes.
Backup data is:
- Securely encrypted
- Access restricted
- Automatically overwritten or deleted according to retention schedules
- Not used for active operational purposes once deletion has been requested
Backup archives are generally deleted within 90 days.
13. Processing Timeline
Once a deletion request has been received and successfully verified:
| Processing Stage | Estimated Timeline |
|---|---|
| Request Acknowledgement | Within 72 hours |
| Identity Verification | 3–7 business days |
| Account Restriction or Suspension | Immediate upon approval |
| Primary Data Deletion | Within 30 days |
| Backup & Archive Deletion | Within 90 days |
In exceptional circumstances involving legal, regulatory, or security investigations, processing timelines may be extended where permitted by law.
14. Security Measures
ShortletHub maintains appropriate administrative, technical, and physical safeguards designed to protect personal data, including:
- Encrypted data transmission
- Access controls and authentication systems
- Role-based permissions
- Secure cloud infrastructure
- Continuous monitoring and logging
- Malware and vulnerability protection measures
15. International Data Transfers
Where personal data is transferred or processed outside the user’s country of residence, ShortletHub implements reasonable safeguards and protections to ensure compliance with applicable data protection regulations.
16. Children’s Privacy
ShortletHub does not knowingly collect or process personal information from minors without appropriate consent where required by applicable laws.
If we become aware that personal data has been collected improperly from a minor, we will take reasonable steps to delete such information promptly.
17. Policy Updates
ShortletHub reserves the right to modify or update this Policy at any time to reflect:
- Legal or regulatory changes
- Operational updates
- Platform enhancements
- Security improvements
Updated versions of this Policy will be published within the application and on our website with a revised “Last Updated” date.
18. Contact Information
For questions, concerns, or data deletion requests, please contact:
ShortletHub Privacy & Compliance Team
Email: shortlethub.ng@gmail.com
Address: Plot 8, Providence Street, Off Admiralty Way, Lekki Phase 1, Lagos, Nigeria
By accessing or using ShortletHub services, users acknowledge that they have read, understood, and agreed to this Data Deletion & Retention Policy.
